#NACCM @Zappos doesn't measure "average handle time".

customerworld 01:32 PM Pacific - Thu 11/05/09

#NACCM Great customer service has a lot to do with the people you hire. @Zappos

customerworld 01:31 PM Pacific - Thu 11/05/09

#NACCM Their 1-800 number is posted on every page @Zappos.

customerworld 01:29 PM Pacific - Thu 11/05/09

#NACCM 10 million purchasing customers @Zappos. Wow!

customerworld 01:27 PM Pacific - Thu 11/05/09

#NACCM Zappos warehous next to UPS facility in Tennessee to make for faster shipping.

customerworld 01:26 PM Pacific - Thu 11/05/09

#NACCM Zappos Call Center time! They moved to Las Vegas to improve service quality.

customerworld 01:25 PM Pacific - Thu 11/05/09

RT @rosecampbellcw @zappos - "I must do something" always solves more problems than "Something must be done" -Author Unknown [So true!]

carolfoster 01:23 PM Pacific - Thu 11/05/09

@ICtiberius have you checked @zappos ? Their prices always rock

UPSLynx 01:19 PM Pacific - Thu 11/05/09

RT @justinrfrench We strive to have culture like zappos, innovative like IBM, nimble and quick like twitter, and the heart of smallbusiness

ibm_engines 01:13 PM Pacific - Thu 11/05/09

nice, thanks zappos for the faster delivery at no charge

ped 01:12 PM Pacific - Thu 11/05/09

#describeurstartup we strive to have culture like zappos, innovative like IBM, nimble and quick like twitter, and the heart of smallbusiness

justinrfrench 01:11 PM Pacific - Thu 11/05/09

@webby2001 LOL on Comcast/Zappos "drink" (drinking game...)

classicrockfm 01:09 PM Pacific - Thu 11/05/09
Zappos Employee

Did you know that Zappos also sells housewares! http://www.zappos.com/housewares

Zappos_Service 01:03 PM Pacific - Thu 11/05/09

Oooh, a Twitter panel just used Zappos and Comcast as case studies. Drink! #isum09

webby2001 12:59 PM Pacific - Thu 11/05/09

Actual $$$ not as important; it is about the relationship: usual @Zappos, @ComcastCares examples #isum09

KeAnne 12:56 PM Pacific - Thu 11/05/09

TWITTER: David Eckoff (Revolutionary Ventures): "Zappos CEO invited customers to co. picnic .. its about building relationships" #isum09

sourcepov 12:56 PM Pacific - Thu 11/05/09

ZINGER. Rajesh Setty article and video on why Amazon went for Zappos. http://bit.ly/gaVzq ..

Benpurple77 12:54 PM Pacific - Thu 11/05/09

Can Zappos steer its own course under new owner Amazon.com?: http://bit.ly/9rt2a via @addthis

LouisColumbus 12:50 PM Pacific - Thu 11/05/09

@comcastcares @Zappos has the approach you take as part of the ethos & practice of the entire company. You & your team are good but add-ons

johntodor 12:49 PM Pacific - Thu 11/05/09

How long will @Amazon ride shotgun in @Zappos' car? http://bit.ly/2XQkSU

dgrossman 12:44 PM Pacific - Thu 11/05/09

@eggplant Aha, I see. Thanks for the link! Yeah...@zappos for sure.

heidishey 12:35 PM Pacific - Thu 11/05/09

RT @zappos For individuals, character is destiny. For organizations, culture is destiny.

jcrandall 12:32 PM Pacific - Thu 11/05/09

What Facebook Fan Pages do you love and why? I <3 @zappos and @Chick_fil_A fan pages.

CherylSmith999 12:30 PM Pacific - Thu 11/05/09

RT @zappos: Weird: Delhi Airport security suspicious of my Slim Jim sausages. Weirder: Making me eat them to prove they weren't explosives.

ranjeet_walunj 12:26 PM Pacific - Thu 11/05/09

RT @brainpicker: "The only way employees can see work as calling is if they're growing personally & professionally the entire time." @Zappos

tajmo 12:24 PM Pacific - Thu 11/05/09

47% off L.A.M.B. Gideon @ Zappos Couture: http://bit.ly/3D2QzF

LAMBSales 12:23 PM Pacific - Thu 11/05/09

mad props to zappos - ordered shoes at 11am yesterday, arriving today on ups truck after free upgrade to overnight air.

dkador 12:22 PM Pacific - Thu 11/05/09

22% off Harajuku Lovers - Leah (Black) @ Zappos: http://bit.ly/3BwWBx

HarajukuSales 12:21 PM Pacific - Thu 11/05/09

Tony Hsieh's @zappos #TEDIndia talk slides here: http://bit.ly/1e55Xf

AJuOnLiNE 12:20 PM Pacific - Thu 11/05/09

Just had a Pleasant Lunch with the folks from Zappos. Thanks! #NACCM

robpassow 12:14 PM Pacific - Thu 11/05/09